Privacy Policy

Privacy Statement
Last Updated: November 11th 2025
This Privacy Statement describes how Holy Steel (“we,” “us,” or “our”) collects, uses, discloses, and protects the personal information of our customers and visitors in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian provincial privacy laws.

1. Information We Collect
We may collect the following types of personal information:

a) Information You Provide Directly
Name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through third-party payment providers)
Account login details
Order history
Custom jewelry design details or preferences
Inquiries or communications with us

b) Information Collected Automatically
When you visit our website, we may automatically collect:
IP address
Browser type and device information
Cookies and tracking data
Website usage statistics
Shopping cart activity

2. How We Use Your Information
We use your personal information to:
Process and fulfill orders
Provide customer service and respond to inquiries
Customize jewelry design consultations
Manage your account and preferences
Send order updates and transactional emails
Improve our website, products, and services
Process payments securely
Comply with legal and regulatory requirements
With your consent, we may also use your personal information for:
Marketing emails
Promotions, contests, and special offers
Customer satisfaction surveys
You may withdraw your consent for marketing at any time.

3. Sharing of Personal Information
We may share your personal information with trusted third parties, including:
Payment processors
Shipping and delivery partners
Website hosting and analytics providers
CRM or email marketing platforms
These service providers are only permitted to use your information to support our business operations and must adhere to strict privacy and security standards.
We do not sell or rent personal information.
We may also disclose information if required by law, regulation, or court order.

4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Improve site functionality
Remember your preferences
Analyze site traffic
Enhance shopping experience
You can modify your cookie settings through your browser at any time.

5. Security of Personal Information
We take reasonable administrative, technical, and physical measures to protect your information against:
Unauthorized access
Loss or theft
Misuse or alteration
While we use industry-standard practices, no method of transmission or storage is 100% secure.

6. Your Rights and Choices
Under Canadian privacy law, you have the right to:
Access your personal information
Request corrections
Withdraw consent (where applicable)
Ask how your data has been used or shared
To make a request, please contact us using the information below.

7. Data Retention
We retain personal information only as long as necessary to:
Fulfill the purposes outlined in this statement
Comply with legal or accounting obligations

8. International Data Transfers
If any of our service providers store or process data outside Canada, we ensure appropriate safeguards are in place in accordance with PIPEDA.

9. Updates to This Privacy Statement
We may update this Privacy Statement occasionally. Any changes will be posted on our website with an updated “Last Updated” date.

10. Contact Us
If you have questions about our privacy practices, or if you want to access or update your personal information, please contact:
Holy Steel
Email: Contact@holysteel.ca